Return & Refund Policy

Return Policy:

Products once delivered cannot be returned as cosmetic products are not re-usable due to hygiene reasons.

Products can be returned within 7 days from the date of delivery in case of damaged, incorrect or incomplete order is delivered. It can be done by writing to the support team (support@freed.world). We would require the photos of the invoice & product(s) to further process such cases.

Freed will not charge for replacements if wrong products (incomplete sets/ incorrect style/wrong/damaged products) are received by the customer.

 

Exchange:

We do not offer exchanges for the cosmetic category.

  

Refund:

Your refund will be initiated within 48 working hours of receiving the refund request and authorization of the refund.

Your refund is estimated to be credited in the account, between 4-8 days after initiating the refund. Please note that the timing of the actual account credit depends on multiple external agencies such as banks, payment gateways and external couriers (for cheques).

For both cancelled orders & returned products (due to incomplete sets, incorrect style, wrong sizes), the refund amount will be credited back into the same account (online banking, credit card, debit card) that was used to make the purchase.

All products sold on Freed are 100% genuine. We are committed to making your shopping experience a delightful one.